WHATSAPP/CRM · BETA

Every guest in one conversation. Every conversation in the pipeline.

Your hotel's WhatsApp inside Hub: your team replies from there, follows each contact up to the booking, and has a bot that answers with data from the system.

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INSIDE THE PLATFORM

Conversations, stages, and bot on one screen.

See how information appears in day-to-day operations. The screen below uses illustrative data.

WhatsApp/CRM · Beta

Conversations

Ana Souza
Would you like the booking link?
Quote sent
Carlos Lima
Thanks, see you Friday!
Booked
Marina Costa
Do you accept pets?
For the team

Ana SouzaQuote sent Create booking

Hi! Do you have a room for 2 adults from Dec 20 to 22?

Bot

Hi, Ana! Yes, we do. For 2 adults on those dates: Standard for R$ 720 and Deluxe for R$ 980, for 2 nights. Would you like the booking link?

Demonstration with illustrative data

A BOT THAT DOES NOT MAKE THINGS UP

It only answers with what is in the system.

The bot uses the hotel profile, availability, rates, the guest's own bookings, and the training written by your team. When the information is not there, it hands the conversation to the team.

In Beta: WhatsApp/CRM is being rolled out to hotels gradually.

It starts off. The hotel turns it on whenever it wants, in suggestion or automatic mode.
It does not create, change, or cancel bookings, and it does not offer discounts on its own.
Conversations handed to the team are flagged in the For the team filter.
In automatic mode, it also replies at night and on weekends.
QR code connection: the number keeps working on the hotel's phone.

IN PRACTICE

From the first hello to the booking.

Conversations like WhatsApp Web

List, search, and filters by stage, unread, and conversations that need the team. Works on computer and phone.

A profile for every contact

Link the conversation to the guest record, see their bookings, and keep notes and tags on what matters.

Sales pipeline

Each contact in a stage, from New contact to In-house. Hub suggests the stage from the guest's bookings.

Book without leaving the chat

Create the booking from the profile, with the guest already filled in and WhatsApp set as the source.

Service bot

Answers questions with the hotel's training, checks availability and rates in the system, and sends the booking link.

You decide when the bot speaks

In suggestion mode it only writes a draft for the team to review. In automatic mode it replies on its own. Take over any conversation with one tap.

Automatic booking messages

Confirmation, payment received, cancellation, the day before arrival, and a thank-you after the stay. Each one starts off and the text is written by the hotel.

Team alerts and loyalty points

Every new booking reaches the team's WhatsApp. With Loyalty, guests get the points and cashback earned on their stay.

START AT YOUR PACE

Set up your operation with clarity.

Add your property, rooms, rates, team, and operating rules with help from the Hub assistant.

Explore the booking engine

YOUR NEXT STEP

Serve guests where they already are.

Create your account and try Hub free for 7 days.

Try it free for 7 days See pricing